This is a must-attend workshop for anyone who communicates with customers. Research shows that 86% of consumers will pay more for better customer service and 70% will return. Stellar customer service gives business a big advantage in a competitive market. In this workshop attendees will learn to make customers feel important (and why it's necessary), avoid and prevent some of the most common customer service mistakes, manage stressful situations more effectively, and turn customers into raving fans. Attendees will also discover effective techniques for building customer loyalty and earning five-star reviews.