Knock Your Socks Off Customer Service
Date and Time
Wednesday Nov 30, 2016
1:00 PM - 5:00 PM PST
Wednesday, 11/30/2016
1:00pm - 5:00pm
Location
Lake Tahoe Community College
One College Drive
South Lake Tahoe, CA 96150
Fees/Admission
$75
Contact Information
530.541.4660 x718
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Description
This is a must-attend workshop for anyone who communicates with customers. Research shows that 86% of consumers will pay more for better customer service and 70% will return. Stellar customer service gives business a big advantage in a competitive market. In this workshop attendees will learn to make customers feel important (and why it's necessary), avoid and prevent some of the most common customer service mistakes, manage stressful situations more effectively, and turn customers into raving fans. Attendees will also discover effective techniques for building customer loyalty and earning five-star reviews.