5-Star Guest Service Program
Welcome to 5-Star Guest Service, a Tahoe Chamber training program! This short online training course teaches and encourages a countywide standard of excellent customer service. For a limited time, this course is offered for free to any business and employee in the South Shore business community.
If you’ve already started the course, CLICK HERE to log in and continue where you left off.
To enroll for the first time…
There are three versions of the course – one for employees at restaurants, one for employees at hotels and lodging properties, and one for employees at retail and other service establishments.
CLICK HERE to enroll in the Dining program
CLICK HERE to enroll in the Lodging program
CLICK HERE to enroll in the Retail and Other Services program
– The course works best on a desktop rather than a mobile device. Turn off pop-up blockers and make sure your browser is up to date before beginning. Make sure your computer meets the system requirements.
– Once you’ve chosen which course to take, create your own sign-in information so you can return to finish the course later if needed.
– You will be required to complete the course evaluation to receive your certificate.
– If you have questions or need help, email us.
INFORMATION FOR EMPLOYEES
As an employee of one of the area’s businesses, you are the most important part of customer service in the South Shore. We hope this program answers some of your questions and starts a dialogue between you, your boss and your co-workers to raise the standard of customer service in the South Shore. Employees who complete this program will be eligible for a rewards card offering discounts at many local businesses. In addition to the discount program, once a year, TahoeChamber.org will recognize a local individual who has gone above and beyond to provide extraordinary customer service in an everyday situation.
Getting Your Rewards Card
Once you’ve completed the program and course evaluation and earned your certificate, please email us and we will get your card created**. Check out the list of participating businesses here.
**Rewards cards are in process; please show a screenshot or printed copy of your certificate to redeem discounts for now.
INFORMATION FOR EMPLOYERS
We encourage local businesses to give preferential hiring to graduates of the 5-Star Guest Service training program and to allow current employees to complete the program during their work hours. Business owners in other participating mountain communities said,
“After completing the program, my employees immediately had a sense of how their customer interaction can affect someone else’s day as well as their tips, and it empowered them to be more helpful and share their own experiences, giving the guest more of a connection to the employee.”
Let us know if you have any questions about the program.